Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our services to you:

• Personal Identification Information When you place an order or register on our site, we collect details such as your Name, Shipping Address, Billing Address, Phone Number, and Email Address.
• Payment Information We process payments through secure third-party gateways (such as bKash, Rocket, etc.). We do not directly store your credit card details or digital wallet PINs/passwords on our servers.
• Device and Usage Data We automatically collect certain information when you visit our site, including your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.

2. How We Use Your Information

We use the collected data for various purposes, including:

• Order Processing To manage, fulfill, and deliver your purchases, and to send you order confirmations and shipping updates.
• Customer Support To respond to your requests, resolve issues, and provide assistance.
• Improving Our Website To analyze website traffic, understand user behavior, and enhance our user interface (UI/UX).
• Communication To send you promotional offers, newsletters, or updates about our products (you can opt-out at any time).

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted partners who assist us in operating our business:

• Delivery & Courier Partners We share your name, phone number, and address with our logistics partners (e.g., Pathao Courier, Steadfast, etc.) to ensure your products are delivered safely.
• Payment Gateways To process secure transactions.
• Legal Requirements We may disclose your information if required by law or in response to valid requests by public authorities.

4. Data Security

The security of your data is important to us. We implement a variety of security measures (such as SSL encryption) to maintain the safety of your personal information when you place an order or enter your details. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us remember and process the items in your shopping cart, understand your preferences for future visits, and compile aggregate data about site traffic. You can choose to disable cookies through your browser settings, but some features of the site may not function properly.

6. Children's Privacy

Our services are not intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from children. If we discover that a child under 13 has provided us with personal data, we will delete it from our servers immediately.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our Customer Care team: